Our goal is to ensure complete satisfaction with our products. Please follow the relevant procedure below should you wish to return your online purchase.
Faulty Goods
We will replace any goods that arrive faulty or damaged (as per our website terms and conditions).
You must notify our Customer Service team within 7 days of receipt and they will arrange for return of the goods in an appropriate manner.
Broken Goods
Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund. It is against the law to post broken glass or ceramics - please do not send back.
Change of Mind
We are unable to return goods for a change of mind.
Your statutory rights will not be affected.